FAQ
Secure Ordering and Payment
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Patrick Neri Selections is a retail outlet designed exclusively for online sales. All major credit cards are accepted as form of payment through our site.
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We do not share any information retained on our site in membership profiles or entered in during checkout.
Refunds and Returns
Simply put, we stand behind each of the wines we carry. If you are not satisfied with your purchase from us, or we make an error in fulfilling your order, please reply to the email confirming your order or call 314 610 4210. We take the integrity of our products very seriously and will review each case on an individual basis such that the matter will be resolved promptly.
Taxes
All wines purchased through Patrick Neri Selections are subject to WA state and Anacortes local sales tax except those shipped to Oregon. If we fail to add sales taxes when the order was placed, we reserve the right to correct and collect any sales taxes due.
Shipping
In General
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You must be 21 years or older to order alcoholic beverages from us. Signature of a person at least 21 years of age is required for all deliveries of alcoholic beverages.
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While shipping rates are based on the number of bottles, total weight, and destination, there are considerable price breaks at 3, 6, 9 and 12 bottles. Please note that is it WILDY expensive to ship single bottles of wine. The cost goes down by almost half if you ship 2 bottles rather than 1, and it just gets more economical beyond that. We strongly encourage you NOT to ship single bottles of wine.
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We do not ship to PO boxes.
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All wine is shipped from our facility in Washington.
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All wine is stored at 55 degrees and 70% humidity prior to shipment.
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Temp controlled shipping - If you select temperature controlled shipping, all but the last leg of your shipment will be temp controlled. Once your package reaches the closest regional hub, it is passed on to a shipper that serves your local area (FedEx, UPS, GLS, GSO, LSO, etc.). This last leg is not temperature controlled, but normally so short in duration that temperature is not an issue. That said, if your area is experiencing temperatures you deem too extreme for even this short period of time, please time your order accordingly or request in the special instructions section during checkout that we hold your package until you ask us to ship. Please note that tracking and transit times are MUCH different for this option than you might be accustomed to. For all shipments outside of WA and OR, the delivery estimates for temp controlled shipping are 10 - 14 business days and you will not receive tracking information for your package until it leaves the secondary hub in Napa (typically 4 days after your package leaves our facility in WA) Also note that while this method uses temperature controlled transport for as much of your package's movement as possible, The last leg is not temp controlled, so we leave the ultimate decision of when to ship up to you. Please consider the delivery time and check in with the temperatures in your region before deciding when to ship. If you don't ask us to hold until a specified date, we will ship on the Monday following the placement of your order.
Title of Sale
All alcoholic beverages are deemed to be sold in Washington and title passes to the buyer in the State of Washington. We make no representation to the legal rights of anyone to ship wines into any state outside of the State of Washington.
The buyer is solely responsible for shipment of alcoholic beverage products. By placing an order, you authorize Patrick Neri Selections to act on your behalf to engage a common carrier to deliver your order to you. If you wish to ship to another state, you assume all responsibility for determining whether you may lawfully ship wine to that state.
As interstate shipping laws are constantly changing, you may want to check with the appropriate agency in your state or county. Our acknowledgment of an order is not a guarantee that we will ultimately be able to ship wine to you.
Shipping to Washington and Oregon
All wine shipped to addresses in Washington and Oregon is shipped via UPS and will typically arrive in 3 to 5 business days from the date you place your order. However, to assure your wine arrives in the best condition possible we don't ship if your wine won't arrive before the weekend.
Shipping to all other states in the US
We offer Standard Ground, Temp Controlled Ground, and 2nd Day air as shipping options for all states other than WA and OR. In an effort to minimize time in transit we ship most packages on Monday to avoid shipping over weekends. It varies per region but typical delivery estimates per method of shipment are as follows"
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Temperature Controlled Ground Shipping - 10 to 14 business days
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Standard Ground Shipping - 3 to 5 business days
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2nd Day Air - 2 to 3 business days
Please note that the ranges above are estimates it can occasionally take more or less time to arrive. We provide these estimates to give you an idea of when your package will arrive so you can make arrangements on your end, but they are not a guarantee. It is up to you to consider weather conditions in route during the transit time, to decide when to ship.
Special note for orders to Hawaii and Alaska
Depending on when the order is placed, packages sent to either Alaska or Hawaii can be subject to longer than normal delivery times. If you are sending your package to either of these places, please assume you are going to have to be patient while your package works its way to your beautiful destinations.
Restocking fee
All orders through this site are considered final. Orders that are returned as undeliverable or canceled after being shipped will incur a restocking fee of 15% if the order is canceled without fault on our part or that of the shipper. Please note that if your package arrives later than the delivery estimate stated above it is not appropriate cause for refusing or canceling an order. All shipping windows stated above are estimates.
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